Privacy policy

Privacy Policy

Last updated: July 2026

MAGSHOTS operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalised shopping experience. MAGSHOTS is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or contact us.

By using our website or purchasing from MAGSHOTS, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely through our payment providers)
  • Order history
  • Device and browser information
  • Website usage information
  • Communications you send to us

Customer Photos and Artwork

When you place an order with MAGSHOTS, you may upload photographs, logos or other artwork for us to create your personalised products.

We use your uploaded files only to:

  • Produce your personalised order.
  • Carry out quality checks before dispatch.
  • Assist with customer support enquiries.
  • Produce replacement items where necessary.

We will never sell, share, publish or use your uploaded photographs or artwork for advertising, social media, our website or any other marketing purpose without your explicit permission.

We understand that many of the images you share with us are personal and meaningful. Every photograph is treated with care, respect and confidentiality.

Your uploaded files are securely stored for up to 30 days after your order has been completed.

This allows us to:

  • Resolve any quality concerns.
  • Replace damaged or incorrect items.
  • Assist with customer enquiries.

After 30 days, your uploaded photographs and artwork are permanently deleted from our systems unless we are legally required to retain them for longer.

If you would like your uploaded files removed sooner, simply contact us and we will securely delete them where possible.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your order.
  • Process payments.
  • Arrange delivery.
  • Provide customer support.
  • Respond to enquiries.
  • Improve our website and services.
  • Detect and prevent fraud.
  • Comply with legal obligations.

If you have chosen to receive marketing emails, we may occasionally send updates, special offers or new product announcements. You can unsubscribe at any time.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

  • Shopify
  • Payment providers
  • Delivery companies
  • Website hosting providers
  • IT service providers

These providers only receive the information necessary to perform their services.

We never sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help us improve our services.

You can control or disable cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your order.
  • Provide customer support.
  • Meet legal and accounting obligations.
  • Resolve disputes.

Customer photographs and artwork are normally retained for 30 days after your order has been completed before being securely deleted.

Your Rights

Depending on your location, including customers within the United Kingdom, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict or object to certain processing.
  • Withdraw consent where applicable.
  • Request a copy of your data.

To exercise any of these rights, please contact us using the details below.

Copyright

By uploading photographs, logos or artwork, you confirm that:

  • You own the rights to the content, or
  • You have permission from the copyright owner to use it.

You are responsible for ensuring that your uploaded content does not infringe the intellectual property or privacy rights of any third party.

MAGSHOTS reserves the right to refuse orders containing material that appears to infringe copyright, trademarks or other legal rights.

Security

We take appropriate technical and organisational measures to protect your personal information.

While we work hard to safeguard your data, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations.

Any updates will be published on this page with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

MAGSHOTS

Email: magshotsuk@gmail.com

Website: magshots.co.uk

MAGSHOTS is a trading brand of CLEMEO LTD, registered in England and Wales.